Phone Calls

Only clinic owners, clinic staffs, and injectors who are assigned to a phone number can receive incoming calls.

How to give a phone number access

To grant a Clinic Staff or VA access to a phone number:

1. Go to: Accounts > Clinic Staffs
2. Assign the phone number to the clinic staff member who needs call access.

How to Receive Incoming Calls (For VA / Clinic Staff)

Once access is granted, follow these steps to begin receiving calls:

1. Log in to PMC.
2. Click the White Phone Icon (top bar).
3. Select: Clinic, Phone Number
4. Confirm both indicators show the account is ready to receive calls:
   ✅ A Green Beam Icon is visible
   ✅ Green “Available” status is displayed next to the username
   Please see below image

How to change online status

If a VA or Clinic Staff needs to step away or temporarily stop receiving calls:

Click the “Available” status to switch to “Not Available”.

This will pause incoming calls for that user until they switch back to Available.