Reports

From this menu we can get the information about:

Twilio error log

This is where you see the error logs from your communication channel using twilio (sms and calls).

VA online status

This menu will show you online status. When they have green header, it means that they are online and can pick up a call (if they set to do so).
This menu will not only shows you the VA/ clinic staff's, but also all accounts that could pick up a call.
If someone is still "green" and she is not really online and there is an incoming call, the incoming call would not get any voice.
That's why you should tell your clinic staffs to logout or set their presence to be "Not available" when they are not really available.

Fix Square Subscriptions

Normally subscriptions are done through customer's website. But sometimes when you process a square subscription, there are some situations that make you process the subscription without using the customer's website.
You need to use this menu to fix the subscription.

There are 2 common cases :

Case 1

A customer doesn't have any connected PMC account.

It means you have the subscription information on square dashboard, but that account has not connected to any PMC account. 
Then you need to follow the steps on case 1.

Case 2

A customer has connected to a PMC account, but the subscription has been processed through square directly.

If you have a customer that has a PMC account already, but you have processed the subscription through square, PMC can not get that data. So we need to connect those data. If that's the case, please follow the instruction in case 2.
Select a clinic, then find your customer, and click connect button.